At Rippling, we provide businesses with a unified platform to manage HR, IT, and Finance, streamlining the entire employee lifecycle. Our Customer Support team is a dedicated group of professionals committed to ensuring our customers have a seamless experience with our robust platform. We offer expert guidance and swift resolutions to technical challenges and inquiries, operating with a customer-centric approach across various time zones.

We foster a collaborative and supportive environment, encouraging innovation and continuous learning. We are seeking enthusiastic individuals eager to grow their skills in a dynamic, fast-paced environment, contributing to a team that helps businesses operate more efficiently.

What you will do:

• Become a product expert - maintain a high level of product knowledge to provide accurate information and assistance to both customers and your colleagues.
• Take charge of customer issues from start to finish - while working in a dynamic and fast-paced environment.
• Respond promptly and professionally to customer inquiries via email, chat, or video conferencing.
• Resolve product or service issues by understanding the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution.
• Document and track customer interactions, transactions, comments, and complaints using the company's CRM system.
• Gather customer feedback and work directly with Product and Engineering teams to share insights to help improve products and services.
• Stay up-to-date with company policies, procedures, and product updates to provide accurate and consistent information to customers.
• Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s needs are met.
• Deliver exceptional service and ensure customer satisfaction by going the extra mile in every interaction.

What you will need:

• Bachelor's degree.
• 0-3 years of work experience.
• Ability to work a shift between the hours of 6:30 PM IST - 7:00 AM IST (any 9-hour shift).
• Demonstrated experience in problem-solving with attention to detail.
• Time management skills and ability to prioritize.
• Excellent communication skills, both written and verbal (in English).