Join our dynamic team as a Customer Support Specialist, where you will be the primary point of contact for our valued customers, providing exceptional service and resolving inquiries efficiently. We are seeking an empathetic, proactive, and detail-oriented individual passionate about delivering outstanding customer experiences.

Responsibilities:

• Respond promptly and professionally to customer inquiries via various channels including email, chat, phone, and social media.
• Accurately diagnose and resolve customer issues, providing clear, concise, and helpful solutions.
• Document all customer interactions, issues, and resolutions meticulously within the CRM system.
• Escalate complex or unresolved issues to the appropriate internal teams for further investigation and resolution.
• Gather and relay customer feedback to product and development teams to help improve our offerings and services.
• Maintain a comprehensive understanding of our products, services, and company policies to effectively assist customers.
• Contribute to the creation and improvement of support resources, such as FAQs and knowledge base articles.
• Collaborate with team members to ensure a consistent and high-quality customer experience.

Requirements:

• 2-4 years of proven experience in a customer support, customer service, or help desk role.
• Exceptional verbal and written communication skills, with a keen ability to articulate complex information clearly.
• Strong problem-solving abilities and a knack for identifying root causes and practical solutions.
• Demonstrated empathy, patience, and a positive attitude when interacting with customers.
• Proficiency in using CRM software and other customer support tools.
• Ability to manage multiple priorities in a fast-paced, dynamic environment.
• Strong organizational skills and attention to detail.
• Familiarity with basic data analysis or reporting practices is a plus.