Company Overview:

Lumov is a venture-funded startup dedicated to revolutionising musculoskeletal pain management. We are building India’s leading comprehensive one-stop brand that addresses the diverse needs of patients by creating a robust product portfolio across orthotics & orthopaedic supports, rehabilitation aids, lifestyle & over the counter category. Our founders, with backgrounds from Harvard Business School and IIT Kharagpur, bring over 10 years of combined experience in Private Equity, having invested over $300 million in Indian Healthcare. We are driven by a passion for innovation and a commitment to improving the quality of life for our customers. We foster a collaborative and supportive work environment where employees are empowered to grow and succeed.

The Role:

We're seeking a dynamic professional to lead our E-commerce business and manage end-to-end business / P&L on major marketplaces like Amazon, Flipkart, Zepto, Instamart, etc. This is a hands-on opportunity to work closely with the founders and take accountability / ownership to drive P&L. This role requires a combination of strategic thinking, data driven mindset and hands-on execution. This is an exciting opportunity to build in a category which is new & fast growing and create impact.

Are you a young, passionate, and hungry e-commerce leader who thrives on groundbreaking challenges? We're not just looking for an E-commerce Manager; we're searching for a trailblazer ready to ignite a new venture and sculpt its destiny!

This isn't your typical 9-to-5. You'll be wearing multiple hats, diving headfirst into kickstarting our e-commerce business and driving the entire P&L. Imagine the thrill of owning the growth, the strategy, and the success of a business from the ground up!

We're in a high-growth category that's practically begging for disruption, making this an incredibly exciting and challenging ride. If you've already proven your mettle in driving online sales and you're hungry for your next monumental challenge, this is where you'll find it. Get ready for a deeply fulfilling experience as we build something extraordinary together.

Key Responsibilities:

A. Marketplace Management:

• Create and manage product listings on multiple marketplaces (e.g., Amazon, Flipkart, etc.) and q-commerce platforms.
• Lead and monitor day-to-day operations of the e-commerce business, including cataloging, promotions, inventory management, warehouse operations, pricing, order fulfillment cycle and returns.
• Mitigate issues like out-of-stock, overselling, or delayed deliveries by maintaining an optimal stock-to-sales ratio.
• Collaborating with cross-functional teams, including marketing, product, logistics, and IT, to ensure smooth e-commerce processes.
• Managing relationships with category managers, third-party vendors, including payment gateways, logistics partners, etc.

B. Drive P&L:

• Complete ownership of the Profit & Loss for e-commerce business across marketplaces, ensuring revenue growth and profitability.
• Monitor and optimize operational costs, discounts, promotions, and commissions on a day-to-day basis to maintain healthy margins.
• Conduct sales forecasting and budgeting for the channel, ensuring alignment with overall business goals.

C. Drive Sales & Marketing Campaigns:

• Devise marketing campaigns, drive performance marketing and SEO by achieving best ROAS across campaigns activations and impression drive for all major platforms and drive traffic / sales.
• Optimize ad spend and run performance-driven marketing campaigns.
• Analyze customer reviews, feedback, and trends to develop actionable insights for improving sales and customer experience.

D. Data Analysis and Reporting:

• Gather and analyze data related to product performance, campaign effectiveness, ROI on ads, sales trends, and catalog effectiveness to drive overall performance.
• Generate comprehensive reports using advanced Excel functions (e.g., pivot tables, VLOOKUP, formulas) to identify insights and areas for improvement.
• Monitoring and analysing key performance indicators (KPIs)such as traffic, conversion rates, net revenue, and customer satisfaction.

Required Qualifications:

• 2-3 years of experience in managing e-commerce operations, preferably for a D2C website and marketplaces.
• Have relevant skills and strong interest in e-commerce and digital marketing.
• Digital Marketing, problem solving, advanced excel, effective communication and data analysis.
• Any bachelors degree, MBA is a plus.

What We Offer:

• Rapid professional growth in a scaling startup
• Collaborative, entrepreneurial and dynamic work culture
• Opportunity to drive innovation in health and wellness
• Competitive compensation
• Benefits such as insurance for self and family