Job Summary: Manage change processes and release cycles within an IT service framework.

Key Responsibilities: • Plan and manage the release calendar across multiple products and platforms. • Coordinate release content and effort based on the service request backlog, pending service requests, third-party applications, or operating system updates. • Conduct Release Readiness reviews and Milestone Reviews. • Manage risks and resolve issues that affect release scope, schedule, and quality. • Communicate all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes. • Maintain a release repository and manage key information such as build and release procedures, dependencies, and notification lists. • Work with DevOps and infrastructure teams to improve deployment processes and automation. • Ensure compliance with change management policies and audit requirements. • Participate in CAB (Change Advisory Board) meetings and provide release-related inputs.