Overview:

We are seeking an experienced MECM Endpoint Engineer III to join our team in Pune. This role is critical in designing, maintaining, and monitoring our strategic endpoint service delivery roadmap, ensuring business continuity and enhancing the end-user experience. The ideal candidate will possess deep technical expertise in endpoint management technologies and a strong track record of successful solution delivery.

Responsibilities:

• Design, maintain, and monitor a strategic, comprehensive service delivery roadmap to ensure business continuity in the endpoint space.
• Develop and enforce engineering standards and models.
• Provide coaching and technical guidance to team members.
• Design, maintain, and troubleshoot operating system images and task sequences in Microsoft Endpoint Configuration Manager (MECM).
• Package and execute application deployments using MECM, Microsoft’s standard installer technology (.MSI) and transforms (.MST), leveraging tools such as Flexera AdminStudio, PSAppDeployToolkit, Advanced Installer, and Orca.
• Perform advanced troubleshooting on desktop/laptop related issues using industry standard tools like ProcMon and Process Explorer.
• Write and maintain scripts using industry standard scripting languages including PowerShell and VBScript.
• Manage and troubleshoot Group Policy through the enterprise with a focus on workstation management and end user experience.
• Recommend and implement improvements to desktop architecture and design.
• Partner and collaborate with multiple technical teams (Architecture, Networking, Information Security, Support, etc.) to develop and support endpoint solutions.
• Investigate alternative methods to expedite problem resolution by evaluating future technologies or process improvement.
• Triage and troubleshoot issues as escalated from Endpoint Support and Endpoint Administration.
• Participate in the identification of vulnerabilities and mitigation plans.

Requirements:

• Bachelor’s Degree, preferably in Computer Science, Management Information Systems or technology related field.
• At least 10 years of experience in the IT field, with a minimum of 5 years in Infrastructure endpoint engineering related roles.
• Solid track record of solution development (across various domains) that deliver new technology and processes to support business needs.
• Demonstrated success in the deployment of thoughtful, effective, and timely solutions addressing complex business challenges and enhancing user experience.
• Expertise in Windows 10 Enterprise Operating system features, settings, and installation.
• Proficiency in Microsoft Endpoint Configuration Manager (SCCM), Intune, Autopilot, Jamf, and their use for managing features, settings, and configurations of Windows, Office, and third-party applications.
• Strong understanding and experience with Active Directory, Group Policy, and their use for managing user and computer objects.
• Proven ability to write scripts in PowerShell and VBScript.
• Familiarity with endpoint security tools such as Defender, Bitlocker, etc.
• Knowledge of BIOS functions and configurations.
• Understanding of wired and wireless networking technologies, topologies, and basic networking concepts such as DHCP, DNS, IP Addressing, Subnets, and VLANS.
• Experience in virtualization technology (Citrix, VMware) and thin/zero clients for delivery.