Overview

Join our team as a Monitoring and Observability Operations Engineer. You will be responsible for supporting and maintaining monitoring and observability solutions, troubleshooting incidents, and collaborating with engineering and internal teams to ensure system performance and availability.

Responsibilities

• Support and resolve Incidents and requests for monitoring and observability.
• Troubleshoot and resolve incidents related to system performance and availability.
• Collaborate with the Engineering team to escalate and address complex issues.
• Assist in keeping Infrastructure and Application Performance Monitoring agents up to date.
• Assist in analyzing and addressing vulnerabilities.
• Collaborate with internal groups to meet their monitoring and observability requirements.
• Configure monitoring for server and application inventory.
• Adhere to corporate change management policies.
• Perform routine maintenance tasks.
• Identify and assist in automating routine tasks.
• Participate in team meetings.
• Contribute to the creation and adherence to standards.
• Perform any other duties as assigned.

Requirements

• Bachelor’s degree in computer science, Information Technology, or related field.
• Knowledge of monitoring and observability solutions with relevant experience in the Monitoring space (New Relic, SolarWinds, and Zabbix).
• Strong experience with Windows and Unix-based systems and command-line interfaces.
• Understanding of network protocols, databases, and cloud technologies.
• Programming/Scripting Experience - Shell, Powershell, .NET, Java, Python, etc.
• Familiarity with Git or other version control systems.
• Understanding of ITSM.
• Excellent troubleshooting and problem-solving skills.
• Ability to work effectively in a team environment and collaborate with cross-functional teams.
• Strong written and verbal communication skills.
• Relevant certifications (e.g., New Relic Certified Performance Pro, SolarWinds Certified Professional) are a plus.