Servhigh

Servhigh

Lead Infra Engineer - Operations Architect | 129000

Full-Time
In Office • Pune
11 - 17 years of work experience

Overview: We are seeking a Lead Infra Engineer - Operations Architect with extensive experience in infrastructure operations and management.

Responsibilities:

  • Lead and manage Major Incident Management processes.
  • Drive Problem Management initiatives.
  • Oversee Change Management and Release Management activities.
  • Manage Service Request workflows.
  • Engage and manage stakeholders effectively.
  • Ensure all agents are installed correctly, particularly post-migrations.

Requirements:

  • 11 to 17 years of hands-on experience in Infrastructure Management.
  • Proven experience in Major Incident Management, Problem Management, Change Management, and Release Management.
  • Experience as a Service Manager with conceptual knowledge of MIM and CMDB.
  • Basic understanding of Patching Activities.
  • Experience in Service Request Management.
  • Hyper care experience is an added advantage.

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