Overview:
We are seeking a Lead Infra Engineer - Operations Architect with extensive experience in infrastructure operations and management.
Responsibilities:
- Lead and manage Major Incident Management processes.
- Drive Problem Management initiatives.
- Oversee Change Management and Release Management activities.
- Manage Service Request workflows.
- Engage and manage stakeholders effectively.
- Ensure all agents are installed correctly, particularly post-migrations.
Requirements:
- 11 to 17 years of hands-on experience in Infrastructure Management.
- Proven experience in Major Incident Management, Problem Management, Change Management, and Release Management.
- Experience as a Service Manager with conceptual knowledge of MIM and CMDB.
- Basic understanding of Patching Activities.
- Experience in Service Request Management.
- Hyper care experience is an added advantage.