Overview: We are seeking a Lead Infra Engineer - Operations Architect with extensive experience in infrastructure operations and management.

Responsibilities:

• Lead and manage Major Incident Management processes.
• Drive Problem Management initiatives.
• Oversee Change Management and Release Management activities.
• Manage Service Request workflows.
• Engage and manage stakeholders effectively.
• Ensure all agents are installed correctly, particularly post-migrations.

Requirements:

• 11 to 17 years of hands-on experience in Infrastructure Management.
• Proven experience in Major Incident Management, Problem Management, Change Management, and Release Management.
• Experience as a Service Manager with conceptual knowledge of MIM and CMDB.
• Basic understanding of Patching Activities.
• Experience in Service Request Management.
• Hyper care experience is an added advantage.