Overview:
We are looking for a Senior Windows Reliability Engineer with extensive knowledge of Windows Server OS architecture. Strong experience with creating MECM configurations/deployments and PowerShell or other scripting is a requirement to be successful in this role.
As part of the RUN team, the Senior Windows Reliability Engineer will serve as an escalation point for major incidents, providing Level 3 operations support including root cause analysis.
Responsibilities:
- Collaborating with cross functional teams and stakeholders to understand business needs, identify requirements gaps or issues
- Maintain the health, reliability, and security of Windows operating systems
- Analyze system performance data and proactively identify potential issues
- Implement solutions to ensure optimal performance
- Define metrics for monitors and optimize operating system performance
- Diagnose and correct monitoring policy failures
- Identify opportunities for process improvements and automation
- Serve as an escalation point for major incidents within the RUN team and provide Level 3 operations support
- Coordinate and lead cross-functional initiatives and projects
- Ingest new technologies, write documentation, and perform ingestion validation duties
- Utilize MECM and PowerShell scripting for system management and automation
- Ensure Operating Systems comply with organization’s standards
Requirements:
- Bachelor’s degree or technical institute degree/certificate in a relevant field or equivalent work experience
- Typically requires 8+ years of relevant IT work experience
- Relevant certification is required
- Excellent problem-solving skills with the ability to analyze complex technical issues efficiently
- Strong communication skills with the ability to explain technical concepts clearly to both technical and non-technical stakeholders
- Presentation skills
- Ability to prioritize workloads
- ITSM experience
- MECM experience
- Powershell experience
- Windows OS Architecture knowledge (Windows L3 + Azure experience is desirable but not essential)
- Experience with Agile delivery utilizing modern cloud-based software tools and approaches (Git, JIRA, Confluence)