Overview: We are looking for a Senior Windows Reliability Engineer with extensive knowledge of Windows Server OS architecture. Strong experience with creating MECM configurations/deployments and PowerShell or other scripting is a requirement to be successful in this role. As part of the RUN team, the Senior Windows Reliability Engineer will serve as an escalation point for major incidents, providing Level 3 operations support including root cause analysis.

Responsibilities:

• Collaborating with cross functional teams and stakeholders to understand business needs, identify requirements gaps or issues
• Maintain the health, reliability, and security of Windows operating systems
• Analyze system performance data and proactively identify potential issues
• Implement solutions to ensure optimal performance
• Define metrics for monitors and optimize operating system performance
• Diagnose and correct monitoring policy failures
• Identify opportunities for process improvements and automation
• Serve as an escalation point for major incidents within the RUN team and provide Level 3 operations support
• Coordinate and lead cross-functional initiatives and projects
• Ingest new technologies, write documentation, and perform ingestion validation duties
• Utilize MECM and PowerShell scripting for system management and automation
• Ensure Operating Systems comply with organization’s standards

Requirements:

• Bachelor’s degree or technical institute degree/certificate in a relevant field or equivalent work experience
• Typically requires 8+ years of relevant IT work experience
• Relevant certification is required
• Excellent problem-solving skills with the ability to analyze complex technical issues efficiently
• Strong communication skills with the ability to explain technical concepts clearly to both technical and non-technical stakeholders
• Presentation skills
• Ability to prioritize workloads
• ITSM experience
• MECM experience
• Powershell experience
• Windows OS Architecture knowledge (Windows L3 + Azure experience is desirable but not essential)
• Experience with Agile delivery utilizing modern cloud-based software tools and approaches (Git, JIRA, Confluence)