Servhigh

Servhigh

Windows SME L3 | 128284

Full-Time
Hybrid • Pune
10 - 15 years of work experience
Agile Methodology

Overview: We are looking for a Senior Windows Reliability Engineer with extensive knowledge of Windows Server OS architecture. Strong experience with creating MECM configurations/deployments and PowerShell or other scripting is a requirement to be successful in this role. As part of the RUN team, the Senior Windows Reliability Engineer will serve as an escalation point for major incidents, providing Level 3 operations support including root cause analysis.

Responsibilities:

  • Collaborating with cross functional teams and stakeholders to understand business needs, identify requirements gaps or issues
  • Maintain the health, reliability, and security of Windows operating systems
  • Analyze system performance data and proactively identify potential issues
  • Implement solutions to ensure optimal performance
  • Define metrics for monitors and optimize operating system performance
  • Diagnose and correct monitoring policy failures
  • Identify opportunities for process improvements and automation
  • Serve as an escalation point for major incidents within the RUN team and provide Level 3 operations support
  • Coordinate and lead cross-functional initiatives and projects
  • Ingest new technologies, write documentation, and perform ingestion validation duties
  • Utilize MECM and PowerShell scripting for system management and automation
  • Ensure Operating Systems comply with organization’s standards

Requirements:

  • Bachelor’s degree or technical institute degree/certificate in a relevant field or equivalent work experience
  • Typically requires 8+ years of relevant IT work experience
  • Relevant certification is required
  • Excellent problem-solving skills with the ability to analyze complex technical issues efficiently
  • Strong communication skills with the ability to explain technical concepts clearly to both technical and non-technical stakeholders
  • Presentation skills
  • Ability to prioritize workloads
  • ITSM experience
  • MECM experience
  • Powershell experience
  • Windows OS Architecture knowledge (Windows L3 + Azure experience is desirable but not essential)
  • Experience with Agile delivery utilizing modern cloud-based software tools and approaches (Git, JIRA, Confluence)

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