Overview

Design, maintain, and monitor a strategic, comprehensive service delivery roadmap for the endpoint space, ensuring business continuity. Develop and enforce engineering standards and models.

Responsibilities

• Design, maintain, and troubleshoot operating system images and task sequences in Microsoft Endpoint Configuration Manager (MECM) for a variety of physical platforms.
• Package and execute application deployments using MECM, Microsoft’s standard installer technology (.MSI) and transforms (.MST), using industry standard tools such as Flexera AdminStudio, PSAppDeployToolkit, Advanced Installer, and Orca.
• Perform advanced troubleshooting on desktop/laptop related issues using industry standard tools such as ProcMon and Process Explorer.
• Write and maintain scripts using industry standard scripting languages including PowerShell and VBScript.
• Manage and troubleshoot Group Policy through the enterprise with a focus on workstation management and end user experience.
• Recommend and implements improvements to desktop architecture and design.
• Partner and collaborate with multiple technical teams (Architecture, Networking, Information Security, Support, etc.) to develop and support endpoint solutions.
• Investigating alternative methods to expedite the problem resolution by evaluating future technologies or process improvement.
• Triage and troubleshoot issues as escalated from Endpoint Support and Endpoint Administration.
• Participate in the identification of vulnerabilities and mitigation plan.
• Providing coaching to the team members.

Requirements

• Bachelor’s Degree, preferably in Computer Science, Management Information Systems or technology related field.
• At least 8 years of experience in the IT field, 5 of which would be Infrastructure endpoint engineering related experience.
• Solid track record of solution development (across various domains) that deliver new technology and processes to support business needs.
• Successful deployment of thoughtful, effective, and timely solutions that address complex business solutions and enhance the user experience.
• Windows 10 Enterprise Operating system features, settings, and installation.
• Microsoft Endpoint Configuration Manager (SCCM), Intune, Autopilot, Jamf, and their use for managing features, settings, and configurations of Windows, Office, and third-party applications.
• Active Directory, Group Policy, and their use for managing user and computer objects.
• Ability to write scripts in PowerShell and VBScript.
• Familiarity with Defender, Bitlocker, etc.
• BIOS functions and configurations.
• Wire and wireless networking technologies, topologies, and basic networking concepts such as DHCP, DNS, IP Addressing, Subnets, and VLANS.
• Experience in virtualization technology (Citrix, VMware) and thin/zero clients for delivery.