This role requires deep and broad experience in leading the Service Design & Transition process and producing associated artifacts across various technology areas and project methodologies.

Key Responsibilities and Requirements:

• Lead Service Design & Transition processes and produce associated artifacts.
• Apply practical understanding of ITIL in a maturing environment.
• Apply project quality and risk management concepts.
• Gain experience with RFPs and supplier selection processes, including defining service requirements and SLAs.
• Understand how Service Design & Transition is affected by different Project and Service Methodologies (Agile, Scrum, DevOps, ITIL).
• Possess strong understanding of project lifecycle and governance and map Service Design & Transition activities against it.
• Manage conflict and negotiate successful outcomes.
• Build and maintain effective relationships with suppliers and internal customers.
• Experience working in an organization undergoing significant technology or process transformation.
• Experience creating and documenting new operational processes.
• Demonstrate attention to detail and deliver high-quality written and verbal output.
• Ability to collate and summarise data sources for senior leadership decision-making, including risk articulation.
• Work independently and quickly understand complex, fast-moving programmes.
• Use initiative to adapt approach to project needs.
• Exhibit excellent stakeholder management skills, including constructively challenging senior stakeholders.
• Proven experience delivering Service Design Packages across multiple delivery teams and 3rd parties.
• Experience working with system integrators and managed services.
• Maintain pragmatism and a flexible approach to problem solving.
• Be a team player with a positive and constructive attitude.