Servhigh

Servhigh

Service Design & Service Transition Lead 126776

Full-Time
In Office • Pune
10 - 16 years of work experience
Agile Methodology

This role requires deep and broad experience in leading the Service Design & Transition process and producing associated artifacts across various technology areas and project methodologies.

Key Responsibilities and Requirements:

  • Lead Service Design & Transition processes and produce associated artifacts.
  • Apply practical understanding of ITIL in a maturing environment.
  • Apply project quality and risk management concepts.
  • Gain experience with RFPs and supplier selection processes, including defining service requirements and SLAs.
  • Understand how Service Design & Transition is affected by different Project and Service Methodologies (Agile, Scrum, DevOps, ITIL).
  • Possess strong understanding of project lifecycle and governance and map Service Design & Transition activities against it.
  • Manage conflict and negotiate successful outcomes.
  • Build and maintain effective relationships with suppliers and internal customers.
  • Experience working in an organization undergoing significant technology or process transformation.
  • Experience creating and documenting new operational processes.
  • Demonstrate attention to detail and deliver high-quality written and verbal output.
  • Ability to collate and summarise data sources for senior leadership decision-making, including risk articulation.
  • Work independently and quickly understand complex, fast-moving programmes.
  • Use initiative to adapt approach to project needs.
  • Exhibit excellent stakeholder management skills, including constructively challenging senior stakeholders.
  • Proven experience delivering Service Design Packages across multiple delivery teams and 3rd parties.
  • Experience working with system integrators and managed services.
  • Maintain pragmatism and a flexible approach to problem solving.
  • Be a team player with a positive and constructive attitude.

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